Privacy Policy

Last updated: 27.02.26

This Privacy & Cookies Policy explains how Aybel Spaces (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website: https://aybelspaces.co.uk

We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Aybel Spaces is an Oxfordshire-based business specialising in the design and installation of bespoke garden rooms and garden buildings across Oxford and surrounding areas.

Data Controller:
Aybel Spaces
Oxford, United Kingdom

Email: info@aybelspaces.co.uk
Telephone: 01865 507250

If you have any questions about this policy or your personal data, please contact us using the details above.

2. What Information We Collect

We may collect and process the following personal information:

Information you provide directly

When you:

  • Complete a contact or enquiry form

  • Request a consultation or quotation

  • Contact us by email or telephone

We may collect:

  • Name

  • Email address

  • Telephone number

  • Address or project location

  • Details about your garden room enquiry or project

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Pages visited

  • Time spent on pages

  • Website interaction data

This information helps us understand how visitors use our website and improve performance.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide quotations

  • Arrange consultations or surveys

  • Deliver requested services

  • Improve our website and customer experience

  • Communicate with you about your project

  • Meet legal or regulatory obligations

We only use your information where we have a lawful basis to do so under UK GDPR.

4. Lawful Basis for Processing

We rely on the following legal bases:

  • Legitimate interests — responding to enquiries and operating our business

  • Contractual necessity — where processing is required to provide services you request

  • Consent — where you agree to cookies or marketing communications

  • Legal obligation — where required by law

5. How Long We Keep Your Data

We only retain personal data for as long as necessary to:

  • Respond to enquiries

  • Provide services

  • Meet accounting and legal requirements

Enquiry data that does not lead to a project may be retained for a reasonable business period before being securely deleted.

6. Sharing Your Information

We do not sell or rent your personal data.

We may share information with trusted third parties only where necessary, including:

  • Website hosting providers (e.g. Squarespace)

  • Email or communication platforms

  • Professional advisers or service providers involved in delivering your project

All third parties are required to handle your data securely and lawfully.

7. Website Hosting & Security

Our website is hosted by Squarespace, which provides secure hosting infrastructure and technical safeguards designed to protect your information.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

8. Cookies

What are cookies?

Cookies are small text files stored on your device when you visit a website.

Most websites use cookies to ensure proper functionality and improve user experience.

UK law requires businesses to inform users about cookies and obtain consent where cookies are not strictly necessary.

Types of cookies we may use

Essential cookies

These are required for the website to function properly, including:

  • Security features

  • Page navigation

  • Form submissions

These cookies do not require consent.

Analytics cookies (if enabled)

We may use analytics tools (such as website statistics) to understand how visitors use our site, including:

  • Pages viewed

  • Visitor numbers

  • Website performance

These cookies help us improve our website and services.

You can choose whether to accept these cookies through our cookie banner.

Third-party cookies

Some embedded services (such as maps or external content) may set cookies controlled by third parties.

We do not control these cookies directly.

Managing cookies

You can control or delete cookies through your browser settings at any time.

Most browsers allow you to:

  • Block cookies

  • Delete stored cookies

  • Receive alerts before cookies are stored

Please note that disabling cookies may affect website functionality.

9. Marketing Communications

We will only send marketing communications if you have:

  • Requested information from us, or

  • Provided consent to receive updates

You can unsubscribe at any time by contacting us directly.

10. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request transfer of your data where applicable

To exercise your rights, please contact us using the details above.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

12. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect legal or operational changes.

The latest version will always be published on this page.

13. How to Make a Complaint

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk